Co-Managed IT Services in Decatur, Georgia

Co-Managed IT Services in Decatur, GA: COMNEXIA Partners With Your Internal IT Team

If your Decatur business already has an internal IT person or small IT department, co-managed IT is not a replacement. It is a structured partnership in which COMNEXIA, based in Roswell, GA since 1991, fills the specific gaps your team cannot cover alone: after-hours monitoring, advanced security tooling, compliance documentation, and vendor escalation. Your staff keeps ownership of day-to-day operations. We supply the platform, the depth, and the coverage.

What Co-Managed IT Actually Means for a Decatur Business

Co-managed IT works by giving your internal IT administrator access to COMNEXIA's full managed services stack without handing off control. In practice, that means your IT lead can log into the same NinjaOne RMM console COMNEXIA technicians use, see every endpoint in real time, and push patches manually when needed. Alternatively, COMNEXIA can own patching entirely while your admin focuses on application support. The division of responsibilities is documented in a written service matrix before onboarding begins, so neither team is guessing who owns a task when an incident occurs at 2 a.m.

Security Controls Included, Not Added Later

COMNEXIA leads with security posture, and in a co-managed arrangement every endpoint in your Decatur environment is enrolled in SentinelOne EDR on day one of onboarding. SentinelOne's Singularity platform provides behavioral AI detection that catches fileless malware and lateral movement that signature-based antivirus misses. Microsoft 365 tenants are hardened through Microsoft Entra ID conditional access policies that enforce MFA and block authentication from non-compliant devices. COMNEXIA configures these policies using named locations, sign-in risk levels, and device compliance signals from Intune, not a single blanket policy applied to everyone.

For businesses in Decatur that handle sensitive customer data, particularly auto dealerships operating under the FTC Safeguards Rule, these controls are not optional. The 2023 FTC Safeguards Rule requires a written information security program, access controls, encryption, and continuous monitoring. COMNEXIA documents every Safeguards-relevant configuration, including encryption-at-rest status, access control logs, and patch compliance rates, in monthly reports your team can hand directly to an auditor.

How COMNEXIA Supports Decatur Auto Dealerships Running CDK, Reynolds, or Dealertrack

Auto dealerships in and around Decatur running CDK Global, Reynolds and Reynolds, or Dealertrack face a specific co-managed IT challenge: their DMS vendor provides application support, but network security, endpoint hygiene, and FTC Safeguards compliance sit entirely outside that support contract. COMNEXIA fills that gap. We have worked with dealership management systems long enough to understand the firewall segmentation requirements those platforms need, the port rules that break DMS connectivity when misconfigured, and the backup procedures that protect deal jacket data without conflicting with DMS vendor policies.

In a co-managed arrangement with a dealership, your internal IT person handles day-to-day DMS user requests and printer issues. COMNEXIA monitors network traffic, manages endpoint security through SentinelOne, enforces Entra ID conditional access for the Microsoft 365 environment, and produces the monthly compliance documentation the FTC Safeguards Rule requires. That split is written down, signed, and revisited quarterly.

What COMNEXIA Delivers in a Co-Managed Engagement

• Shared access to NinjaOne RMM for real-time endpoint visibility, remote control, and automated patch management across Windows and macOS devices
• SentinelOne EDR deployed and managed on every enrolled endpoint, with COMNEXIA analysts reviewing threat detections and handling remediation escalations
• Microsoft Entra ID conditional access configuration covering MFA enforcement, device compliance, and risky sign-in policies
• A written service responsibility matrix completed during documented onboarding, specifying which tasks belong to your team and which belong to COMNEXIA
• Help-desk ticketing through a shared queue, so your internal IT admin can escalate to COMNEXIA tier-2 and tier-3 engineers without going through a general support line
• Monthly reports covering patch compliance percentage, open and closed tickets, SentinelOne threat detections, and Entra ID sign-in anomalies
• FTC Safeguards Rule documentation support for dealerships, including access control logs and written security program language tied to your actual configuration

Why Decatur Businesses Choose a Co-Managed Model

A single internal IT person in a 75-person Decatur company cannot simultaneously manage patch cycles, investigate SentinelOne alerts, configure Entra ID policies, and respond to user tickets. The co-managed model gives that person a team behind them without forcing the business to hire three additional full-time staff. COMNEXIA has operated this model with metro Atlanta businesses for over 35 years, long enough to have a repeatable onboarding process, a documented escalation path, and engineers who know the difference between a CDK Global connectivity issue and a firewall misconfiguration.

Start the Conversation with COMNEXIA

If your Decatur business has internal IT staff who need deeper security tooling, compliance documentation, or after-hours coverage, contact COMNEXIA to discuss a co-managed engagement. Call (877) 600-6550 to speak with an engineer who can review your current environment and identify exactly where a co-managed partnership would reduce risk and workload without removing your team's control.