Dealership IT Services in Roswell, Georgia

Managed IT Services for Auto Dealerships in Roswell, GA

COMNEXIA has supported businesses across Roswell and metro Atlanta since 1991, and auto dealerships represent one of our most specialized practice areas. A dealership's IT environment is not a generic office network. It runs CDK Global, Reynolds and Reynolds, or Dealertrack as its dealer management system (DMS), it processes nonpublic customer financial data through F&I desks, and since June 2023 it must satisfy the FTC Safeguards Rule (16 CFR Part 314) or face civil penalties. Every one of those realities shapes how COMNEXIA architects, monitors, and maintains dealership infrastructure in Roswell and across Fulton County.

Why Dealership IT Demands a Security-First MSP

The FTC Safeguards Rule requires dealerships that are "financial institutions" under the Gramm-Leach-Bliley Act to implement a written information security program. Specifically, 16 CFR 314.4 mandates a qualified individual overseeing the program, a written risk assessment, technical safeguards including encryption and multi-factor authentication, vendor oversight, and annual reporting to the board or senior officer. COMNEXIA delivers the documented controls and the monthly reporting artifacts that satisfy those requirements, so your compliance posture is auditable, not asserted.

DMS platforms from CDK Global, Reynolds and Reynolds, and Dealertrack connect to dozens of third-party integrations: CRM platforms, F&I menu software, credit bureaus, and OEM portals. Each integration is a potential lateral-movement path if your network is flat. COMNEXIA segments dealership networks using a documented DMZ architecture that isolates DMS traffic, F&I workstations, and guest Wi-Fi into separate VLANs with firewall rules enforced at the perimeter. That segmentation is not a generic VLAN checkbox. It maps specifically to which CDK or Reynolds modules communicate outbound, on which ports, and to which IP ranges, so your firewall ruleset reflects actual DMS behavior rather than a permissive default.

What COMNEXIA Delivers for Roswell Dealerships

• DMS-aware endpoint management: Workstations running CDK Drive, Reynolds ERA, or Dealertrack DMS are enrolled in NinjaOne for RMM. Patch cycles are scheduled around dealership operating hours so DMS availability is not interrupted during peak service-lane or finance hours.
• Endpoint detection and response: SentinelOne EDR is deployed on every managed endpoint, including the F&I office machines that handle credit applications. SentinelOne's behavioral AI detects process injection and credential-harvesting attempts that signature-based antivirus misses.
• Identity and access controls: Microsoft Entra ID conditional access policies enforce MFA for all cloud applications, restrict sign-in to compliant devices, and block authentication from non-US IP ranges. These controls directly address the FTC Safeguards Rule requirement for access controls and MFA on systems containing customer financial data.
• Network segmentation and DMZ build-out: COMNEXIA engineers document and implement VLAN segmentation isolating DMS servers, service-lane tablets, showroom kiosks, and dealership guest Wi-Fi, with inter-VLAN routing controlled by next-generation firewall policy.
• Vendor and integration oversight: Each third-party F&I or CRM vendor connecting to your DMS is reviewed for security posture as part of the FTC Safeguards Rule vendor management requirement (16 CFR 314.4(f)).
• Help desk with ticketing: Staff at your Roswell or metro Atlanta store submit tickets through a structured ticketing system. Every ticket is tracked, prioritized, and closed with a documented resolution so your compliance record reflects actual support activity.
• Monthly reporting: Each month you receive a written report covering patch status, open vulnerabilities, endpoint health, and any security events. This report doubles as evidence for your annual FTC Safeguards Rule board or senior-officer report.

A Realistic Dealership Scenario

A Roswell-area franchise dealer running Reynolds and Reynolds ERA on a flat network receives a phishing email targeting an F&I manager. Without segmentation, a compromised F&I workstation can reach the Reynolds server directly. With COMNEXIA's DMZ architecture in place, that workstation sits in an isolated VLAN. SentinelOne flags the malicious process before execution. Entra ID conditional access blocks any cloud sign-in attempt from the compromised session token. The ticket is logged, the device is isolated remotely through NinjaOne, and the incident is documented for the monthly report. That sequence is a process, not a promise.

Documented Onboarding, Not a Surprise

COMNEXIA follows a structured onboarding process: network discovery, asset inventory, DMS integration mapping, baseline security assessment against FTC Safeguards Rule requirements, and endpoint standardization before any monitoring goes live. Dealerships do not inherit a black-box setup. You receive written documentation of every control deployed.

Talk to COMNEXIA About Your Dealership's IT

COMNEXIA is headquartered in Roswell, GA and has served the metro Atlanta market for 35 years. If your dealership runs CDK Global, Reynolds and Reynolds, or Dealertrack and needs a documented security program that satisfies the FTC Safeguards Rule, call us at (877) 600-6550 to schedule a network assessment. We will map your current environment, identify gaps against 16 CFR 314.4, and give you a written remediation plan before you commit to anything.