Co-Managed IT Services in Conyers, Georgia

Co-Managed IT Services in Conyers, GA: Extend Your Internal Team Without Losing Control

Conyers and Rockdale County businesses often reach a specific breaking point: the internal IT person or small IT team handles day-to-day fires well enough, but patches slip, security reviews get deferred, and nobody has time to properly configure Microsoft Entra ID conditional access policies or review SentinelOne EDR alerts. Co-managed IT from COMNEXIA fills exactly those gaps. You keep your staff and institutional knowledge; COMNEXIA provides the platform, the specialized engineering depth, and the security-first oversight that a one- or two-person internal team cannot realistically maintain alone.

COMNEXIA has been headquartered in Roswell, GA since 1991, serving metro Atlanta businesses including auto dealerships across Rockdale, Newton, and DeKalb counties. Co-managed IT is not a hand-off. It is a documented division of responsibilities where your team retains the tickets and tasks they own, and COMNEXIA owns the ones you define at contract start.

What Co-Managed IT Actually Covers for a Conyers Business

The engagement starts with a written Responsibility Assignment Matrix (RAM) signed before onboarding begins. That document names, line by line, which party handles patch deployment, which handles after-hours escalation, and which handles firewall rule changes. COMNEXIA deploys NinjaOne as the RMM platform across all endpoints your team manages alongside us. Automated patch cycles run on a defined schedule (typically Tuesday night following Microsoft Patch Tuesday), and your internal technician can view every device status in the same NinjaOne console COMNEXIA uses, with role-based access scoped to your organization only.

Endpoint standardization follows a documented baseline: CIS Benchmark Level 1 controls applied via group policy or Intune configuration profiles, SentinelOne EDR installed and reporting to COMNEXIA's managed detection tenant, and Microsoft Entra ID conditional access policies enforcing MFA and compliant-device requirements before any cloud resource access. Your internal IT staff can see policy status; policy changes go through a change-control ticket that both sides approve.

Why Conyers Auto Dealerships Need Co-Managed IT Specifically

Dealerships running CDK Global, Reynolds and Reynolds, or Dealertrack on their desking and DMS workstations already have an internal IT contact managing those vendor relationships. What they typically lack is the security infrastructure the FTC Safeguards Rule (16 CFR Part 314) now requires for any financial institution handling customer nonpublic personal information, which includes franchised auto dealers. The Safeguards Rule mandates a written information security program, annual risk assessments, access controls, encryption of customer data in transit and at rest, and incident response procedures tested at least annually.

Co-managed IT lets the dealership's internal contact keep managing CDK or Reynolds and Reynolds DMS workstations and user accounts while COMNEXIA owns the Safeguards-required controls: the risk assessment documentation, the SentinelOne EDR monitoring, the Entra ID conditional access enforcing that a service lane tablet cannot reach the DMS without a compliant device check, and the quarterly reporting your designated qualified individual (DQI) needs to present to ownership. COMNEXIA does not replace the relationship with CDK or Reynolds support lines. We layer the required security controls around them.

Help Desk, Ticketing, and Escalation Structure

Under a co-managed agreement, COMNEXIA's help desk in Roswell handles Tier 2 and Tier 3 escalations your internal technician sends up. Tickets route through a shared ConnectWise Manage board configured with your company's queue visible to both sides. Your staff submits to their own Tier 1 queue; anything requiring firewall access, EDR investigation, or cloud tenant changes escalates with full ticket history attached. Monthly reports delivered in PDF include open versus closed ticket counts by category, patch compliance percentage by device group, and any SentinelOne threat detections with disposition noted. Your internal technician does not have to compile that report; COMNEXIA generates it from NinjaOne and ConnectWise data automatically.

Security Posture Baseline COMNEXIA Establishes on Day 30

• SentinelOne EDR deployed to 100% of Windows and Mac endpoints, reporting to COMNEXIA's managed detection tenant
• Microsoft Entra ID conditional access policy blocking legacy authentication protocols (SMTP AUTH, basic auth) across all licensed users
• NinjaOne RMM confirming patch compliance above 95% across managed devices within the first 30-day cycle
• CIS Benchmark Level 1 GPO or Intune baseline applied and deviation alerts configured
• Documented onboarding checklist with sign-off from both your internal lead and COMNEXIA's assigned engineer
• Written Responsibility Assignment Matrix on file, reviewed at 90 days and annually thereafter

Talk to COMNEXIA About Co-Managed IT in Conyers

If your Conyers or Rockdale County business has internal IT staff who need a security-capable partner rather than a replacement, COMNEXIA can structure a co-managed agreement around your existing team. The first conversation covers your current tool stack, your internal technician's scope, and which Safeguards or compliance obligations apply to your industry. Call (877) 600-6550 to speak with a COMNEXIA engineer who works in the metro Atlanta market and understands the specific platforms Conyers-area dealerships and businesses are already running.