Auto Dealer Managed IT in Stonecrest, GA

Auto Dealer Managed IT in Stonecrest, GA: Security-First Support for DeKalb County Dealerships

Stonecrest auto dealerships run on systems that touch customer credit files, financing contracts, and live vehicle inventory every hour of the business day. A misconfigured server, an unpatched DMS workstation, or a phishing email that reaches your F&I desk is not just an IT problem. It is a Federal Trade Commission Safeguards Rule (16 CFR 314.4) compliance failure that carries real regulatory exposure. COMNEXIA has operated out of Roswell, GA since 1991, and for 35 years we have built managed IT programs specifically around the dealership environment, including CDK Global, Reynolds and Reynolds, and Dealertrack integrations, DMZ network segmentation, and the documented security controls the FTC Safeguards Rule now requires of every automotive dealer handling customer financial information.

Why Standard MSP Support Falls Short at a Dealership

Generic managed IT providers treat a dealership workstation the same as a law office PC. That approach breaks down the moment a technician needs to troubleshoot a CDK Drive workstation mid-deal or restore a Reynolds and Reynolds ERA server during a Saturday sales event. COMNEXIA engineers understand that the DMS is the revenue engine of the store. We configure RMM monitoring through NinjaOne with dealership-specific alert thresholds, so a DMS service interruption triggers an escalation immediately rather than sitting in a queue behind routine tickets. Patch schedules are coordinated around your store's hours so that CDK Global or Dealertrack updates are not pushed during peak F&I hours on a Friday afternoon.

FTC Safeguards Rule Compliance Built Into Every Engagement

Under 16 CFR 314.4, Georgia auto dealers must maintain a written information security program (WISP), designate a qualified individual to oversee it, conduct risk assessments, and implement specific technical safeguards. COMNEXIA makes those requirements concrete rather than theoretical. On every dealer engagement we deliver:

• Network segmentation that isolates the DMS and F&I systems in a dedicated VLAN with firewall rules restricting lateral movement to the rest of the store network
• Microsoft Entra ID conditional access policies requiring multi-factor authentication on all accounts that touch customer nonpublic personal information (NPI)
• SentinelOne EDR deployed and tuned on every endpoint, including the service loaner desk and the BDC, not just the front-office machines
• Encrypted data transmission enforcement for all integrations between the DMS, CRM platforms, and third-party F&I tools
• Monthly written reports documenting patch status, threat detections, and open remediation items, formatted to support your annual Safeguards Rule review
• A documented onboarding process that maps every device, user account, and third-party vendor connection before we assume management

DMS and F&I Integration Support for Stonecrest Dealers

CDK Global, Reynolds and Reynolds ERA and DMS360, and Dealertrack DMS each carry their own network requirements, port dependencies, and update cycles. COMNEXIA maintains working knowledge of those platform requirements and configures firewall rules and switch VLANs to match vendor specifications rather than guessing. When your Reynolds and Reynolds rep needs remote access to apply an update, that session is channeled through a controlled, logged pathway rather than an open RDP port. CRM integrations, including tools that pull lead data from your OEM portal into your sales workflow, are reviewed for credential handling and data-in-transit encryption before they are allowed to connect to the DMS network segment.

Help Desk That Understands the Deal Desk

Every support request from a Stonecrest dealer enters a ticketing system with priority routing for DMS-related issues. A sales manager whose CDK workstation locks during a deal does not wait behind a routine software request. Our help desk is staffed to handle the reality that dealerships do not stop at 5 p.m. Endpoint standardization means every technician responding to a ticket is working from documented hardware and software baselines for your store, so there is no wasted time rediscovering your environment on each call.

Serving Stonecrest and the Surrounding DeKalb County Market

COMNEXIA is headquartered in Roswell, GA and serves dealerships throughout metro Atlanta, including Stonecrest, Lithonia, Conyers, and the broader DeKalb County corridor along I-20. If your store operates multiple rooftops in the area, we document and manage each location under a unified security program so your Safeguards Rule WISP reflects the actual environment rather than a single-site template.

Start With a Network and Compliance Assessment

Before assuming management of any dealership environment, COMNEXIA conducts a structured assessment that documents your current DMS network topology, active third-party integrations, endpoint patch status, and gaps against the FTC Safeguards Rule requirements. That assessment gives your leadership a factual picture of risk before we propose any service scope.

To schedule an assessment for your Stonecrest dealership, call COMNEXIA at (877) 600-6550. Our team can walk you through exactly what the assessment covers and what a managed IT engagement looks like for your specific DMS platform and store configuration.