Frequently Asked Questions

Three key differentiators: 35 years of proven stability, deep specialization in automotive dealership technology, and family business accountability. We're not just a vendor — we're a long-term partner invested in your success.

While automotive dealerships are our primary specialization, we serve businesses across multiple industries including senior living, property management, legal practices, and real estate firms. Our expertise applies to any business that values reliable technology and personal relationships.

We're based in Roswell, GA, and serve the greater Atlanta metropolitan area. For specialized services like DMS hosting and cloud solutions, we can serve clients throughout the Southeast.

Yes. We provide 24/7 emergency support for critical systems. Standard support hours are Monday–Friday 8:30 AM to 5:30 PM ET, with after-hours emergency response always available at (877) 600-6550.

We support all major DMS platforms including CDK Global, Reynolds & Reynolds, DealerTrack, AutoManager, and VinSolutions. Our team has deep experience with integration, hosting, and troubleshooting these systems.

We design networks with redundant internet connections, enterprise-grade equipment, and automated failover systems. Our 24/7 monitoring detects and resolves issues before they impact your operations.

Our cybersecurity approach includes multiple layers: next-generation firewalls, endpoint detection and response, email security, backup systems, employee training, and compliance monitoring — including full FTC Safeguards Rule support for dealerships.

Absolutely. We design and implement cloud solutions tailored to your business — including Microsoft 365, Azure, and hybrid cloud architectures. We handle strategy, migration planning, security, and ongoing management.

For critical operations, we design redundant internet connections with automatic failover. If both connections fail, we can provide emergency cellular backup and coordinate with your ISPs for rapid restoration.

We provide customized pricing based on your specific needs, business size, and technology requirements. Most clients find our managed services approach reduces overall IT costs while improving reliability and security.

Emergency issues receive immediate response. Standard support requests are typically resolved within 4 hours during business hours. Our goal is always to resolve issues on the first contact.

Yes. All managed service agreements include specific SLAs for response times, resolution targets, and system uptime guarantees. We put our commitments in writing.

Absolutely. We often begin with a complimentary technology assessment or specific project to demonstrate our capabilities before expanding to comprehensive managed services.

With our redundant hosting and instant failover systems, DMS downtime is typically resolved within minutes. For hardware failures, we have replacement systems ready to deploy immediately.

Yes. We have extensive experience with FTC Safeguards Rule compliance, manufacturer IT standards, and dealer agreement requirements. We help ensure you meet all regulatory obligations.

We specialize in VoIP integration with automotive CRM systems — enabling automatic call logging, customer identification, and sales analytics that drive revenue.

We design enterprise-grade networks with site-to-site connectivity, centralized management, and consistent performance across all locations. Each site has redundant connections and local support.

We review your current technology infrastructure, identify potential issues, assess your security posture, and provide recommendations. The assessment is complimentary and includes a detailed report with prioritized action items.

Typical onboarding takes 2–4 weeks depending on your environment complexity. This includes monitoring setup, documentation, team training, and a transition period where we shadow your existing processes.

Not necessarily. We work with existing systems and gradually improve them over time. We only recommend changes when they provide clear business value — not because we prefer different vendors.

We'll need details about your business size, number of locations, current technology setup, and specific requirements. Our initial consultation gathers this information — it's free and takes about 30 minutes.