Dealership IT Services in Dunwoody, Georgia

Dealership IT Services in Dunwoody, GA: Managed Security and DMS Support from COMNEXIA

Auto dealerships in Dunwoody and across DeKalb County run on tightly connected systems where a misconfigured DMS integration or an unpatched endpoint can trigger a regulatory violation, a ransomware incident, or a failed F&I deal. COMNEXIA has served Atlanta-area businesses from its Roswell, GA headquarters since 1991, and dealership IT is one of its most defined practice areas. That means direct experience configuring and securing CDK Global, Reynolds and Reynolds, and Dealertrack environments, not a generic MSP trying to learn your platform during onboarding.

FTC Safeguards Rule Compliance Starts with Your Network Architecture

The FTC Safeguards Rule (16 CFR Part 314) requires auto dealerships to maintain a written information security program, designate a qualified individual, conduct a risk assessment, and implement specific technical safeguards. Dunwoody dealerships selling or financing vehicles are covered financial institutions under GLBA, meaning Safeguards Rule obligations are not optional. COMNEXIA structures your network to meet those requirements with documented controls rather than assumptions.

Practically, that means building a dealership DMZ that physically or logically segments your DMS server traffic from your guest Wi-Fi, your service lane tablets, and your general staff network. On CDK Global environments, we document which workstations and users hold CDK Drive access and apply Microsoft Entra ID conditional access policies to enforce multi-factor authentication before any CDK session opens. Reynolds and Reynolds ERA/FOCUS configurations receive the same policy treatment. Dealertrack integrations with RouteOne or other F&I portals are mapped, and those API connections are locked to known IP ranges where the vendor supports it.

Endpoint Protection and Patch Management Across Every Dealership Role

A Dunwoody dealership floor has service writers on shared kiosks, F&I managers on dedicated workstations, and sales staff on mobile devices, all hitting different systems with different risk profiles. COMNEXIA standardizes endpoint protection using SentinelOne EDR deployed to every managed device, with behavioral detection active in addition to signature scanning. Patch management runs through NinjaOne, which gives our team visibility into every unpatched OS or application and automates approved patches on a tested schedule so DMS workstations do not receive updates that break CDK or Reynolds compatibility without validation first.

Onboarding for a Dunwoody dealership follows a documented process: network discovery, asset inventory, DMS workstation identification, integration mapping (including third-party CRM tools like VinSolutions or DealerSocket), and a gap assessment against the Safeguards Rule checklist. That document becomes the baseline your qualified individual can present to an auditor.

Help Desk Support Tuned to Dealership Hours and Workflows

Dealerships do not operate on standard business hours, and DMS outages do not wait for Monday morning. COMNEXIA provides help-desk support with ticketing through ConnectWise Manage, so every issue is logged, tracked, and escalated with a documented history. A technician who joins mid-incident can read exactly what was attempted, which workstation is affected, and which DMS module is involved, rather than starting from scratch with a frustrated F&I manager on a Saturday afternoon.

Common Dunwoody dealership tickets we resolve include CDK printing failures tied to driver conflicts after Windows updates, Reynolds ERA connectivity drops caused by certificate expirations, and Dealertrack portal timeouts traced to firewall rule drift. Those are named, recurring problems with known resolution paths, and our technicians document the fix so the same ticket does not reopen in 60 days.

Security Controls That Address Real Dealership Attack Vectors

• Microsoft Entra ID conditional access with MFA enforced for all DMS, CRM, and F&I portal logins, blocking authentication from non-compliant or unrecognized devices.
• Network segmentation separating DMS server VLANs from service lane, guest, and general office traffic, with firewall rules reviewed quarterly against the Safeguards Rule technical requirement under 16 CFR 314.4(c).
• SentinelOne EDR on all managed endpoints with rollback capability, covering the ransomware scenario where an attacker moves from a phishing email on a sales workstation toward the DMS or desking system.
• Encrypted offsite backup with tested restoration, so a Dunwoody dealership can recover DMS data and customer records without paying a ransom or violating the Safeguards Rule's incident-response requirement.
• Monthly reporting delivered to the dealership's designated qualified individual, covering patch compliance rates, open vulnerabilities, ticket volume by category, and any security events requiring documentation.

Serving Dunwoody Dealerships from Roswell Since 1991

COMNEXIA is headquartered in Roswell, GA, a short drive from Dunwoody via GA-400 or Ashford Dunwoody Road. With 35 years in managed IT and a documented dealership practice, we do not treat your CDK configuration as a learning opportunity. We arrive with tested processes, named tools, and a compliance framework your qualified individual can hand to a regulator.

If your Dunwoody dealership needs a Safeguards Rule gap assessment, a DMS security review, or a full managed IT engagement, call COMNEXIA at (877) 600-6550 to schedule a site assessment with no obligation. Bring your current network diagram and DMS vendor contracts, and we will show you exactly where your exposure is and how we close it.