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COMNEXIA Announces a New Web Based and Wireless Tech Support System!

COMNEXIA Press Release / Atlanta, Georgia / July 16, 2003

Bringing added value to customers is first priority at COMNEXIA. Working towards this goal has led the company to the creation of a new web based and wireless tech support system called Job Track. As of this writing, customers can now access from our home page a link to Job Track. This system now brings tech support and response time to new levels.

Benefits of Job Track include:

  • web based (instantaneous) support request direct to your dedicated tech's wireless communicator.
  • customers can prioritize support level (ASAP, Critical, etc.)
  • customers can check job status
  • customers can review past support request and solution notes
  • customers can review hours spent at their location (real time & monthly consolidated reports)

Features to be added soon:

  • customers will soon be able to view scheduled server/network maintenance logs
  • customers will soon be able to view Quality Assurance Meeting notes

Today customers expect more than just excellent results; customers demand excellent documentation as well. Job Track is just another method COMNEXIA will bring both to every customer.


About COMNEXIA: COMNEXIA provides outsourced IT support and cutting-edge solutions. COMNEXIA optimizes and customizes computer networks and specializes in Business Continuity, which ensures that networks are cost-efficient, always on, and safe. Headquartered in Atlanta, Ga. COMNEXIA partners with elite organizations like Dell, Hewlett Packard, Microsoft, Sage and Symantec to provide a uniquely comprehensive, and innovative list of products and services - covering the gamut of IT needs. For more information on COMNEXIA, visit our web site at comnexia.com.